Shop Policies

Care Instructions

We've taken great care to make quality clothes. In order to best care for your pieces, please wash inside out in cold water on gentle cycle.  Lay flat to dry or tumble dry low in order to avoid excessive shrinkage. Do not put your sweaters in the dryer. Lay flat to dry to avoid shrinkage and stretching.

 

Shipping

Worldwide shipping is now available!

Free shipping is offered for orders over $150 within the US.

All purchases will be processed and shipped from New York within 2-3 days of order.

 

US

Shipping within the US via USPS Priority Mail is a flat fee of $5.00 for orders below $150. Shipping is free on orders of $150 and above.

Please allow 3-5 days from ship date to delivery. USPS Priority Mail Express is available for an additional fee.

 

CANADA

Shipping to Canada is via USPS Priority Mail International (6-10 days) or USPS Priority Mail Express International (3-5 days).

Please check rates at checkout.

 

REST OF THE WORLD

Shipping to the rest of the world is via USPS Priority Mail International, USPS Priority Mail Express International or DHL. Rates and delivery times will vary. Please check rates at checkout.

* All efforts will be made to avoid customs issues, however delays may occur due to customs and are out of our control.

 

You will be sent a tracking number in an email when the shipping label prints. Please allow 12-14 hours for tracking to begin to update. 

 

Sales Tax

Applicable sales tax will be charged on total merchandise for orders shipped to New York.

 

International Customs and Tax

International orders may be subject to customs fees. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Please contact your local post office or DHL facility for further information concerning custom duties or fees.

 

Returns, Exchanges & Shop Credit

We are committed to quality and customer satisfaction. If you are not completely satisfied with your purchase, please contact us within 14 business days of receipt at hello@aokonoko.com to request a return label for a full refund or exchange. After 14 days, returns will only be accepted for shop credit. After 30 days, we cannot accept returns for shop credit with the exception of damaged or defective items upon receipt. 

Merchandise must be in unworn, unwashed condition with original tags attached. Shipping costs and packaging will be the responsibility of the customer. We recommend sending items back in similar packaging as what was received. If items are damaged in transit upon return, we will not be able to offer refund or shop credit. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

All sale items are final. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

 

Lost Packages 

If your item has been lost in transit, in the case that USPS tracking shows no movement of the item for the last 15 days (for US orders) or 30 days (for International orders), you will be issued a store credit. 

We are unable to issue a store credit for packages that are marked as delivered. Please contact your local post office to resolve this issue.

 

If you have any other questions, please contact us at hello@aokonoko.com for further assistance.